Contact information

Get in Touch with SolaceStep

We’re here to help! Whether you have a question about our products, need assistance with an order, or just want to share your feedback, our customer support team is ready to assist you.

Email Us The fastest way to reach us is via email. Drop us a message at: support.solacestep@gmail.com We aim to respond to all inquiries within 24 to 48 hours (excluding weekends and public holidays).

Mailing & Correspondence Address: Unit 165419, PO Box 7169, Poole, BH15 9EL United Kingdom

Returns Address: Unit 165419, Courier Point, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FH, United Kingdom

Business Details Operated by: Paweł Smagieł trading as SolaceStep

(Note: For returns, please contact us via email first to receive your return authorization and ensure a smooth refund process.)