Privacy policy

Last updated: March 28, 2026

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from solacestep.shop (the "Site").

For the purpose of applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR), the data controller is Paweł Smagieł trading as SolaceStep.

1. Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as "Device Information".

We collect Device Information using the following technologies:

  • "Cookies" are data files that are placed on your device or computer and often include an anonymous unique identifier.

  • "Log files" track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

     

  • "Web beacons", "tags", and "pixels" (including the Meta/Facebook Pixel) are electronic files used to record information about how you browse the Site.

     

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as "Order Information".

2. Lawful Basis for Processing (UK GDPR)

Pursuant to the UK GDPR, if you are a resident of the United Kingdom or the European Economic Area (EEA), we process your personal information under the following lawful bases:

  • Your consent (e.g., when you opt-in to marketing communications or accept non-essential cookies);

  • The performance of the contract between you and the Site (e.g., to process your payment and fulfill your order);

  • Compliance with our legal obligations (e.g., tax and accounting requirements);

  • Our legitimate interests (e.g., to prevent fraud, optimize our Site, and deliver relevant advertising), which do not override your fundamental rights and freedoms.

3. How Do We Use Your Personal Information?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

  • Communicate with you;

  • Screen our orders for potential risk or fraud; and

  • When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

     

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

 

4. Sharing Your Personal Information

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example:

 

  • We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

     

  • We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.


5. Behavioural Advertising and Meta Pixel As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.

Meta (Facebook) Pixel: We use tracking technologies, including the Meta Pixel, on our Site. Third parties, including Meta Platforms, Inc., may use cookies, web beacons, and other storage technologies to collect or receive information from our Site and elsewhere on the internet and use that information to provide measurement services and target ads.

You can manage your ad preferences, learn how Meta uses your data, or opt-out of the collection and use of information for ad targeting directly by using the following links:

6. International Data Transfers

Our store is hosted on Shopify, which means your data may be transferred outside of the UK and EEA (including to the United States and Canada). When we transfer your data internationally, we ensure it is protected by utilizing recognized transfer mechanisms, such as the UK Addendum to the EU Standard Contractual Clauses, or by transferring to countries deemed to provide adequate protection.

7. Your Rights

If you are a resident of the UK or EEA, you have the following rights regarding your personal data:

  • The right to access the personal information we hold about you.

  • The right to portability of your data.

  • The right to correction of inaccurate data.

  • The right to erasure (the right to be forgotten).

  • The right to restrict or object to our processing of your data.

If you would like to exercise any of these rights, please contact us through the contact information below.

8. Complaints

If you are not satisfied with our response to your complaint or how we process your personal data, you have the right to lodge a complaint with the relevant data protection authority. If you are a resident of the United Kingdom, you have the right to complain to the Information Commissioner's Office (ICO) at: https://ico.org.uk/make-a-complaint/.

9. Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

10. Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

11. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at support.solacestep@gmail.com or by mail using the details provided below:

Data Controller: Paweł Smagieł trading as SolaceStep

Mailing & Correspondence Address: Unit 165419, PO Box 7169, Poole, BH15 9EL United Kingdom

Returns Address: Unit 165419, Courier Point, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FH, United Kingdom